Last updated: January 18, 2025
Save 10 Hours ("I," "me," or "my"), operated by Adi Perswal, builds custom automation systems for e-commerce businesses ("you" or "Client"). Pricing is custom and agreed upon during our strategy call based on the scope, complexity, and value of the automation systems to be built.
By booking a strategy call, using the free tools on this website, or engaging my services, you agree to these Terms. If you do not agree, do not use the services.
Custom Pricing: All automation projects are priced individually based on scope, complexity, timeline, and expected value. There are no fixed prices. Pricing is agreed upon in writing before any paid work begins.
Payment Terms: Payment terms are specified in your individual agreement. This may include project-based payments, monthly retainers, or annual retainers depending on the nature of the engagement.
Retainer Cancellation: For monthly or annual retainer arrangements, you must provide written notice at least 14 days before your next payment date to cancel or pause the retainer. Cancellation requests received less than 14 days before the payment date will take effect the following billing cycle.
30-Day Guarantee: If the automation system I build does not meet the specific requirements we agreed upon during our strategy call, you are entitled to a full refund of the project fee.
To qualify for a refund, all of the following must be true:
Refund Amount: Valid refund claims receive 100% of the project fee paid.
Loss of Access: Upon receiving a refund, you immediately lose access to the automation system, any associated accounts or credentials I created, and any ongoing support. You may not continue to use the system after receiving a refund.
Retainer Refunds: Retainer payments are non-refundable. If you are unsatisfied with retainer services, you may cancel with 14 days written notice as described in Section 2, but payments already made are not refunded.
The free analysis tools on this website are available to anyone, subject to the usage limits described on each tool (currently 3 analyses per tool per day).
Paid automation services are available to e-commerce businesses of any size. I reserve the right to decline engagements that I determine are not a good fit for any reason.
When engaging my paid services, you agree to:
I agree to:
If, after our initial strategy call, you believe I wasted your time and provided no actionable value, I will pay you $50. This applies only to strategy calls, not to paid project work.
To claim the $50:
I will pay valid claims within 14 days via PayPal, Venmo, or check. This guarantee is limited to one claim per person or business entity.
Grant of Rights: You grant me the right to create and publish case studies about our engagement, including the business challenges we addressed, the solutions we built, and the results achieved.
Your Approval: Before publishing any case study that identifies you or your business by name, I will send you the content for approval. You will have 14 days to approve, request changes, or request anonymization. If I do not receive a response within 14 days, the content is deemed approved.
Anonymization: You may request that case studies be anonymized (e.g., "a home goods seller doing $80K/month" instead of your business name). I will honor such requests.
Your Data: You own all data you provide to me and all data generated by your business through the automation systems. This includes customer data, order data, analytics, reports, and any other business information. Your data remains yours at all times.
My Code: I retain all ownership rights to the automation systems, code, software, processes, methodologies, and tools I develop. This includes systems customized for your business. I may reuse code, patterns, and learnings from our engagement in other projects.
Your License: Upon successful completion of an engagement and full payment, you receive a perpetual, non-exclusive, non-transferable license to use the specific automation systems I built for you in your business operations. This license is contingent on payment and terminates if you receive a refund.
Your Branding: You retain all ownership rights to your business name, logos, branding, and any materials you provide to me. I acquire no rights to your intellectual property except as necessary to perform the services.
Your use of my services is also governed by my Privacy Policy, which is incorporated into these Terms by reference.
Data Ownership: As stated in Section 9, you own all your data. I will use it only to provide the services and will delete it upon your request or termination of our engagement, subject to the data retention provisions in the Privacy Policy.
Your Customers' Data: If you provide me access to data about your customers (names, emails, order history, etc.), you represent and warrant that you have all necessary rights and consents to share this data with me for the purpose of building automation systems. You are responsible for compliance with all applicable privacy laws regarding your customers' data.
No Guarantee of Results: While I will use reasonable skill and care, I do not guarantee any specific business outcomes. Automation can reduce errors and save time, but results depend on many factors outside my control, including your business practices, market conditions, platform changes, and how you use the systems.
Limitation of Liability: To the maximum extent permitted by law:
You agree to indemnify, defend, and hold harmless me and my affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
By You: You may terminate the engagement at any time by providing written notice. For retainer arrangements, 14 days written notice before the next payment date is required per Section 2. Amounts already paid are not refunded upon termination.
By Me: I may terminate the engagement at any time for any reason, including if I determine the engagement is not a good fit, if you fail to make payments, or if you breach these Terms. I will provide reasonable notice except in cases of breach.
Effect of Termination: Upon termination (except due to refund), your license to use completed automation systems survives if you have paid in full. I will provide reasonable assistance to export your data. Sections 8 (Case Studies), 9 (IP), 11 (Limitation of Liability), 12 (Indemnification), and 14 (Dispute Resolution) survive termination.
Informal Resolution: Before initiating formal proceedings, you agree to contact me to attempt to resolve any dispute informally. Most issues can be resolved through direct communication.
Arbitration: Any dispute not resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Illinois, USA, or remotely at the arbitrator's discretion. The arbitrator's decision shall be final and binding.
Class Action Waiver: You agree to resolve disputes with me on an individual basis and waive any right to participate in class actions, class arbitrations, or representative actions.
Governing Law: These Terms are governed by the laws of the State of Illinois, USA, without regard to conflict of law principles.
Entire Agreement: These Terms, together with the Privacy Policy and any individual project agreement, constitute the entire agreement between us regarding the services.
Modifications: I may update these Terms at any time. Material changes will be communicated via email or website notice. Continued use after changes constitutes acceptance.
Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
No Waiver: My failure to enforce any right does not waive that right.
Assignment: You may not assign these Terms without my consent. I may assign them in connection with a merger, acquisition, or sale of assets.
Independent Contractors: We are independent contractors, not partners, joint venturers, or employer-employee.
For questions about these Terms, contact me at: adi@save10hours.com